Do you want to build rapport with your customers and prospects? Do you want loyalty and referral business? How about expert credibility, is this something you desire to have in your sales career?How you handle problems will largely determine your reputation in the marketplace. This doesn’t mean you need to give everything away for free when a problem arises, but responding quickly with a resolution will do wonders for “branding” your name. We can’t prevent all problems from happening, but we can determine our response. Because we can control our reaction, problems with customers or prospects will always become opportunities.
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4 comments:
Will,
good point. You are touching on the customer experience question here. You might like the white paper "Effective Experience Framework 1.0" on the site http://www.gccrm.com/.
It is free once you register on the site.
Thanks
Christian
Thanks for the link, Christian, I will check it out.
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