Thursday, July 3, 2008

Take My Order Please!

I called up my cable/internet provider a few weeks ago to add a premium channel to my line-up (mainly because there was a boxing match I wanted to see!). The customer service rep did a great job at first of taking my order. However, she kept going on and on about other services she wanted to sell me that I had absolutely no interest in or needed.

I started getting fustrated, but I did remain calm. After she ran through her sales pitches, I thanked her quickly and got off of the phone. It wasn't until a couple of days later that I realized, that a lot of so-called experienced salespeople do this, too. We always need to remind ourselves at certain moments (the kind where we start down the path of overselling) to shut-up and take the damn order! There is nothing worse than talking yourself out of a sale.

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