Wednesday, July 9, 2008

Problems are Always Opportunities…

Do you want to build rapport with your customers and prospects? Do you want loyalty and referral business? How about expert credibility, is this something you desire to have in your sales career?

How you handle problems will largely determine your reputation in the marketplace. This doesn’t mean you need to give everything away for free when a problem arises, but responding quickly with a resolution will do wonders for “branding” your name. We can’t prevent all problems from happening, but we can determine our response. Because we can control our reaction, problems with customers or prospects will always become opportunities.

That is what works for me!


Audra Krell said...

Great tip because like mom always said, all we can control is our reaction to it. Thanks for reminding us that this applies in business as well.

Heart of Wisdom said...

Good tips.
Love your Blog.

Thanks for posting,

From the Author: Will Fultz said...

Robin & Audra,

Thank you very much for your wonderful comments!